Narrow margins and expanding costs are forcing health care providers
everywhere to make cutting expenses a major focus and many are turning to
emerging technologies as a way to maintain or improve profitability. Technology,
when applied intelligently, can simplify business processes, automating complex and
time‑consuming (expensive) business practices.
A need exists for cutting edge technology to solve the documentation needs of
health care providers. Katwa is proud to introduce its Enterprise Platform,
a clinical documentation system that uses the latest web, database, and digital sound
technologies to meet the challenges of managing patient information while saving money.
Katwa’s
Enterprise Platform
performs the documentation needs related to dictation capture,
routing, workflow management, transcription, document delivery, and reimbursement.
This system eliminates or sharply reduces capital expenses for hardware and software and can be
easily customized to integrate with existing systems, requiring little or no change for physicians, nurses,
and other staff members.
In addition, clients can save office space and reduce other employee expenses by outsourcing medical documentation work to us. And because it’s a subscription based system, you only pay for what you need and use.
Leverage the Internet and eliminate traditional geographic boundaries that have made it difficult to find and retain qualified transcriptionists and editors. With Enterprise Platform, you can employ transcriptionists and editors from anywhere in the world. Both in-house and remote transcriptionists use the same software platform
Another benefit is the elimination of staffing problems. Many health care providers find it difficult to find and retain qualified transcriptionists and editors, drawing only from their local area. With Katwa’s Enterprise Platform, you can have access to experienced and highly skilled medical language specialists from anywhere in the world. Furthermore, by making use of new high speed Internet technologies, you can outsource your transcription work without worrying about phone charges, phone outages, and setup costs traditionally associated with home based medical transcription.
In addition, Katwa’s Enterprise Platform provides audit trails from voice input to completed report distribution, so our clients can review medical records and track business statistics securely online from any place with Internet access.
And finally, our system ensures HIPAA compliance with a host of security features that safeguard confidentiality using the latest encryption and authorization technologies, all which can be catered to individual clients. Security features include a 128-bit Secure Socket Layer (SSL) connection for voice data and document transfer, a Point-to-Point medical record audit trail from voice file input to completed report distribution, and client-defined data access privileges through usernames and passwords.
Summary of Features and Benefits:
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Automate dictation, routing, transcription, and distribution
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Reduce the need for capital investment in transcription hardware and software
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Eliminate maintenance and support costs
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Optimize your transcription resources through flexible customization
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Scale solution to fit your organization’s size and complexity
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Protect investments
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Eliminate geographical boundaries and increase your labor pool
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Increase management control
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Speed billing processes with complete patient data online for accurate and timely claims submission
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Avoid limiting contracts and commitments
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Pay only for the service you use
Katwa’s Work Flow
Below is a summary of Katwa’s Enterprise Platform workflow followed by more in depth discussion of each element:
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Capture
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Physicians can dictate from any touchtone phone using a toll free number 24 hours a day, 365 days a year, and follow user friendly prompts.
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Physicians can use various portable dictation devices such as pocket PCs and digital handheld recorders.
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Katwa also offers digital dictation (DVI), the latest breakthrough in medical technology. Our state of the art system interfaces with most other dictation systems and provides flexibility to clients to either use our system or have us re record from your system.
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Our audio compression and decompression is “lossless,” so that the sound quality of dictated voice files is crystal clear, improving accuracy.
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Document Routing
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Our work flow revolves around a central repository that not only interfaces with legacy systems (like HIS, CPR, LPR) but also keeps all data gathered from dictators, transcribers, and other sources linked so they can be tracked.
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Our system allows different types of connections, including web, modem to modem, LAN, and WAN.
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Katwa’s Rules-based routing enables clients to manage their work flow to transcriptionists (either in house or remote) by creating flexible work groups.
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Security is maintained by using 128 bit encryption and HTTPS protocol and by never allowing files to be saved permanently to transcriptionists’ computers.
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Katwa provides tools that allow clients to share data with referring or collaborating physicians and to prioritize work in order to optimize work flow efficiently.
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Transcription
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After receiving physicians’ dictations, our transcriptionists access the encrypted voice files from our central data center.
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Our system features an HL7 interface for downloading physician and patient data, routing it automatically to the appropriate transcriptionists.
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Pre-defined templates automate formatting, contributing to both efficiency and consistency and can be customized for clients’ specific requirements (including the addition of banners, logos, and bar codes).
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Our system provides a QA module for higher accuracy and quicker turnaround times.
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Document Distribution
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Web based distribution increases speed and convenience for our clients by allowing them to review, edit, sign, and print completed documents from any place with Internet access using SSL protocols.
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Our batch printing utility can be used to automate printing functions tailored to our clients’ needs and to specify selection criteria to print preliminary reports, signed reports, or batches based on work type, physician, patient, transcriptionist, etc.
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Our batch faxing utility can automatically fax reports to physicians’ offices, logging any problems as they arise for quality control.
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Our batch e-mail utility can automatically email reports to physicians’ accounts, logging any problems as they arise for quality control.
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Our batch uploading utility can automatically upload documents to physicians’ web sites with customized schedules and selection criteria.
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Our electronic signature and charting utility allows physicians to sign documents, refer documents, and otherwise manage electronically stored patient data.
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Katwa’s system also provides various statistics which client managers can use to improve control over transcription services and track costs. Using web based management tools, clients can view the real time status of reports, change priorities, create work pools, and establish work types anywhere, any time.
